Appointments are subject to availability and are confirmed once you receive booking confirmation from us.
Please check your appointment date, time and selected service carefully when booking. We recommend arriving a few minutes early, particularly for your first visit or where consultation forms are required.
Prices are displayed on our website, booking platform or communicated to you before your appointment. Prices may vary depending on the service, treatment area, practitioner, package or promotional offer selected.
We may update pricing from time to time. Any confirmed booking will generally be charged according to the price agreed at the time of booking unless otherwise communicated and agreed with you.
Some appointments may require a deposit or full prepayment to secure the booking. Any applicable deposit, prepayment requirement or booking fee will be disclosed before your appointment is confirmed.
Unless otherwise stated, any remaining balance is payable at the time of your appointment.
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Where sufficient notice is provided, we will generally allow you to reschedule without a cancellation fee.
If you cancel or reschedule with less than 24 hours’ notice, we may retain an applicable booking deposit or charge a reasonable cancellation fee where this was disclosed before booking.
Any cancellation fee is intended to reasonably reflect the loss associated with reserving the appointment time.
If you do not attend your appointment, we may:
Please arrive on time for your appointment. If you arrive late, we will do our best to accommodate you without affecting other clients.
Depending on the length of the delay, we may need to shorten, modify or reschedule your appointment. Where an appointment is shortened because of late arrival, the original booking fee may still apply.
Before providing a treatment, we may ask you about matters relevant to your suitability, including your skin, medical history, medications, allergies, recent procedures or other relevant circumstances.
Please provide complete and accurate information. We reserve the right to modify, postpone or decline a treatment if we reasonably believe it may be unsuitable or unsafe for you.
Treatment outcomes vary from person to person. Before-and-after images, testimonials, case studies and treatment descriptions on our website are examples only and do not guarantee a particular result.
The number of treatments required and the outcome achieved may vary depending on individual circumstances.
Some treatments may involve photographs, scans or other forms of imaging as part of consultation, treatment planning or progress tracking. These may form part of your treatment record.
We will not use identifiable client images for marketing or promotional purposes without appropriate consent.
From time to time, circumstances outside our reasonable control may require us to cancel or reschedule an appointment. If this happens, we will contact you as soon as practicable and offer an alternative appointment.
If you have prepaid for a service that we are unable to provide and no suitable alternative is agreed, the relevant payment will be refunded.
Additional conditions may apply to treatment packages, prepaid courses, memberships or promotional offers. Any specific expiry dates, cancellation conditions, transfer restrictions or other terms will be disclosed before purchase.
Nothing in these terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable law.
Where a service fails to meet an applicable consumer guarantee, you may be entitled to a remedy in accordance with Australian law. A change of mind does not automatically entitle you to a refund where a service has been properly provided.
You agree to:
We may update these terms from time to time. The terms applying to an appointment will generally be those in effect when the booking was made, unless otherwise required by law or agreed with you.
Earth Spa
Phone: (03) 4517 6081
Email: info@earthspa.com.au
Address: 167 Swanston Street
Melbourne VIC 3000