Privacy Policy

Applicable Privacy Laws

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply, together with the Health Records Act 2001 (Vic) and the Health Privacy Principles in relation to health information handled in Victoria.

Information We May Collect

We may collect:

• Name, phone number, email address and other contact details;
• Date of birth or age where relevant to treatment suitability;
• Appointment, booking and transaction information;
• Skin concerns, treatment history and other relevant health information;
• Information provided during consultations, consent forms or treatment records;
• Photographs, skin scans or other treatment-related images where applicable;
• Communications with us by phone, email, SMS, social media or other channels; and
• Website usage information such as IP address, browser type and device information.

Why We Collect Your Information

We may collect and use your information:

• To assess whether a service or treatment is suitable for you;
• To provide consultations, treatments and personalised recommendations;
• To maintain client and treatment records;
• To manage bookings, reminders, cancellations and payments;
• To communicate with you about appointments, aftercare or enquiries;
• To improve our services, website and client experience; and
• To comply with legal, regulatory, insurance and professional obligations.

Photographs, Scans and Treatment Images

Some services may involve photographs, scans or other imaging as part of consultation, treatment planning or progress tracking. These may form part of your treatment record.

We will not use identifiable treatment photographs, scans or images for advertising, social media or other promotional purposes without appropriate consent.

How We Collect Information

We may collect information directly from you when you make a booking, complete a consultation or consent form, attend the clinic, contact us, make a payment, subscribe to communications or use our website and online booking system.

Where reasonably practicable, personal and health information is collected directly from you.

Disclosure of Information

We may disclose information to:

• Booking, practice-management and payment providers;
• Website, hosting and IT service providers;
• Professional advisers and insurers;
• Healthcare or other service providers where you request or authorise this; and
• Government agencies, regulators or other parties where required or permitted by law.

Use of Information

We use and disclose personal and health information only for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent, or where otherwise permitted or required by law.

We do not sell personal information.

Marketing Communications

We may send promotional emails, SMS messages or other marketing communications where permitted by law. You can opt out at any time using the unsubscribe option provided or by contacting us.

Health information will not be used for direct marketing unless the necessary consent has been obtained.

Storage and Security

We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in physical records and may be held using reputable third-party providers.

Access and Correction

You may request access to personal or health information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

In some circumstances, access may be limited or refused where permitted by law.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and support analytics or advertising.

You can usually control cookies through your browser settings, although disabling certain cookies may affect website functionality.

Third-Party Services

Our website may link to external websites, booking systems or other third-party services. Those services operate under their own privacy policies, and we are not responsible for their privacy practices.

Privacy Enquiries and Complaints

Earth Spa
Email: info@earthspa.com.au
Phone: (03) 4517 6081
Address: 167 Swanston Street, Melbourne VIC 3000

If you have a question, request or concern about how we handle your information, please contact us. We will review privacy concerns and respond within a reasonable period.

If you are not satisfied with our response, you may also have the right to contact the appropriate Australian or Victorian privacy or health complaints authority.